Customer Success & Support
Offer unique incentives at every stage of the customer journey to boost subscriber enrollment, retention, and average order value.
Get your subscriptions up and running quickly and easily with out-of-the-box capabilities and the full support of our customer success team. We’ll help you launch a strong subscription experience that can immediately start converting one-time purchases into ongoing subscriptions.
Maximize your subscription performance with quarterly business reviews, best-practice strategies, and live consulting sessions with our dedicated customer success team. Our mission is to help you find creative and effective ways to continue to build relationships with your customers.
Get access to industry benchmark data to see how your program stacks up against the competition. Plus, learn more about industry-specific subscription strategies and tactics in the Ordergroove knowledge base.
Designing and Marketing Your Subscription Program
Helpful information and best practices on designing and marketing your subscription program
Installing Ordergroove
How to install and integrate with Ordergroove
Configuring and Launching
How to configure and launch your subscription program
Third-Party Partner Experiences
How to use third-party platforms and expenences with your program
Program Reporting and Analytics
How to review and report on your programs performance
FAQ's and Additional Support
Collection of frequently asked questions and other helpful information
Ordergroove partners with some of the fastest-growing subscription brands. Learn strategies that have worked for other leading merchants and apply them to grow your own business. Monthly newsletters, customer success stories, and roundtable discussions provide endless opportunities to learn and engage.
Whether you have a big strategy question or a quick request, we’ve got you covered. Find answers to common questions in our knowledge base or submit a support ticket through the merchant portal. Our helpful and experienced team is ready and willing to lend a hand.
Furtuna Skin launched in 2019 to rave reviews and quickly built a loyal customer base. To ensure their shoppers always had access to their favorite beauty products, Furtuna Skin implemented subscriptions on Recharge later that year. However, their subscriptions didn’t grow as rapidly as they had hoped. The reason? Their subscription partner delivered a poor subscriber experience. To achieve their goals, Furtuna Skin needed to migrate to a new subscription platform.
